Bay Area Resource Center Centralized Service System Plan
Working Draft

GOAL 1:  Provide a Central Intake System for Participants


  1. Create One Point of Entry for Services- All participants enter the Resource Center, and all programs and campus services by registering at Reception.  Everyone will be identified and screened for emergency needs.
  2. Provide Identification to Everyone Entering the Campus- Ensure all program participants, employees and volunteers are identified and accounted for while on campus. Provide ID cards and name badges.  This elps to assure the safety of program participants. Confirms their admission to campus and placement in program(s).
  3. Provide Emergency Services- Provide food, medical care, clothing, shelter.  Stabilize persons. Provide for urgent needs.
  4. Create one physical point of entry for campus- Design and construct campus with separation from its surroundings and secure the campus from unidentified persons entering and exiting.  Employees, volunteers and participants on campus will be secure and identified. Others will not have access to the campus.
  5. Create Intake operating system- Create the policies and procedures necessary to operate the Intake system.
  6. Hire and train Intake staff- Intake system will be managed and operated by qualified professionals

GOAL 2: Create a Triage and Assessment System


  1. Provide a thorough health screening- Participants visit health clinic on-site so that health issues are identified and course of treatment is determined.  Immediate placement in detox, if needed.
  2. Provide prescription medications- Participants receive medications to address health issues and stabilize person
  3. Provide comprehensive psycho-social assessment- Participants receive mental health consultation to identify mental health issues that need to be addressed.
  4. Create one central location for triage team- Design and construct campus  with an assessment center located adjacent to the campus intake area.  Triage will be completed quickly and efficiently. Persons will be stabilized and, if necessary, assigned temporary shelter.
  5. Create Triage operating system- Create the policies and procedures to operate the Triage system.
  6. Hire and train Triage staff- Triage system will be managed and operated by qualified professionals to provide food, medical care, clothing, shelter in order to stabilize persons and provide for their urgent needs.

GOAL 3:  Implement a Master Case Management System


  1. Determine Participant’s Need for Programs and Services
  2. Identify and prioritize persons specific needs
  3. Prepare an analysis for each individual
  4. Apply for benefits available to each person to assist with re-entry and sustainability.
  5. Consult Providers and Review Programs- Determine a comprehensive response to identified needs to insure that there are no service gaps or duplications
  6. Prepare an Individual Transformation Plan for Participants- to create the opportunity for rapid re-entry for each participant.
  7. Create offices, meeting and counseling space for Case Management team- Center can handle high volume of participants still ensuring confidentiality standards are met.
  8. Create Master Case Management operating system
  9. Hire and train Intake staff- Master Case Management system will be managed and operated by qualified professionals

GOAL 4: Create a Placement System


  1. Follow Treatment Plan and Make Placements- Place participant in most appropriate available programs and services according to identified individual needs so that participant will stabilize and advance through program completion
  2. Monitor Results of Placements- Determine the appropriateness and effectiveness of the placement by regular review of results so that the Treatment Plan and corresponding placement(s )are appropriate and effective or are revised accordingly.

GOAL 5: Create a Follow-Along System


  1. Provide ongoing assistance to program participants- Provide support to participants by continuously providing technical assistance and referrals.  This will assure that participants will continue to be successful after completing their programs and re-entering the community.
  2. Check on participants’ status in the community at predetermined intervals- Reach out to participants to check on their ongoing self-sufficiency and reintegration within the community to identify potential problems, prevent recidivism, support sustainable self-sufficiency.

GOAL 6:           Provide Ancillary Services On-Site


  1. Provide child care services- Create a child care center for residents and those on campus for specific programs.  This allows adults to participate in programs and services according to their Treatment Plan
  2. Provide animal care services- Create a pet care center for program participants’ pets.  Pets and their owners are able to receive care they need and participate in programs and services on campus w/out abandoning pets.
  3. Provide communication systems- Make computers, telephones, message and mail center available so that participants can make the contacts they need, especially with potential employers

GOAL 7: Implement Custom HMIS (Data Management) System

  1. Create one central data management system- Collaborate with Homeless & Hunger Coalition and Bowen Consulting to develop best system.  All program participants information will be entered on the HMIS and available to all providers to cut down on duplication of services to individuals.      
  2. Create user policies and procedures- Establish uniform, standardized operational guidelines for all users.
  3. Address issues related to sharing information- Address privacy issues and provider concerns.
  4. Require all collaborating service providers to use HMIS- Service providers City and/or Coalition funding requires participation in HMIS.
  5. Generate client data to assist in program development- HMIS designed to support Intake, Case Management and Follow-Along systems.  Reduce program duplication and gaps in services available to participants. Improve ongoing coordination of services.
  6. Train staff to use HMIS- Ensure that all staff and volunteers who will use HMIS are trained in all its capabilities.  Data input is accurate. Quality & quantity of managed data is high.  Reports generated as desired.

(c) JLS 7-2012